Returns & Exchange Policy

This Returns & Exchange Policy explains how to return or exchange your NOOBDE order, our 7-day window, refund timelines, and what is eligible. Need help? Email noob@noobde.com.

Our 7-Day Return & Exchange Promise

We want you to love your fit. If something is not right, you can request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, and undamaged, with original tags and packaging intact.

How to Start a Return or Exchange

1. Email noob@noobde.com within 7 days of delivery with your order number and reason.
2. Our team will confirm eligibility and share the next steps, including pickup or drop-off details.
3. Pack the item securely with its original tags and packaging.
4. Once we receive and inspect the item, we will process your exchange or refund.

Exchanges

Need a different size or design? Exchanges are accepted within 7 days of delivery, subject to stock availability. If your preferred replacement is unavailable, we will offer an alternative or a refund.

Refunds

Once your returned item is received and approved, refunds are processed within 5-7 business days. Prepaid orders are refunded to the original payment method; COD orders are refunded to the bank account or UPI ID you provide.

Items Not Eligible for Return

For hygiene and quality reasons, the following generally cannot be returned or exchanged:

• Items that have been worn, washed, altered, or damaged after delivery.
• Products returned without original tags and packaging.
• Items marked ‘Final Sale’ or purchased under clearance or special promotions.

Return Shipping

If you received a wrong, defective, or damaged item, return shipping is on us. For other returns or exchanges, any applicable reverse-pickup fee will be shared when you raise your request.

Damaged or Wrong Items

If your order arrives damaged or incorrect, email noob@noobde.com within 48 hours of delivery with photos, and we will make it right quickly.

Frequently Asked Questions

Can I return an item?

Yes. You can request a return within 7 days of delivery, as long as the item is unworn, unwashed, and undamaged with original tags and packaging.

What is your return window?

Our return and exchange window is 7 days from the date of delivery.

How do exchanges work?

Email us within 7 days for a size or design exchange. Once approved and the item is received, we ship your replacement, subject to stock availability.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and approve your returned item. Prepaid orders go back to the original method; COD orders are refunded via bank transfer or UPI.

What items are not eligible for return?

Items that are worn, washed, altered, or damaged after delivery, products without original tags and packaging, and items marked Final Sale or bought on clearance are not eligible.

How do I start a return or exchange?

Email noob@noobde.com with your order number and reason within 7 days of delivery. We will confirm eligibility and share pickup or drop-off steps.

Do I have to pay for return shipping?

If we sent a wrong, defective, or damaged item, return shipping is free. For other returns or exchanges, any reverse-pickup fee will be communicated when you raise the request.